Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@sisstrevolution.co.uk. Please note that returns will need to be sent to: Remix Distribution, 468 Gower Road, Killay, Swansea, SA2 7DZ
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs
For change-of-mind returns using our prepaid return label, a £3.95 return postage charge will be deducted from your refund. If you arrange your own return postage, you pay your chosen carrier directly and we will not deduct the £3.95 label charge.
We cover return postage for items that are faulty, damaged, incorrect or not as described. Please contact info@sisstrevolution.co.uk before returning these items.
You can always contact us for any return question at info@sisstrevolution.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union — Right of Withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from your contract with us within 14 calendar days, without giving any reason.
When the withdrawal period starts: The 14-day period begins on the day you, or a third party you nominate (other than the carrier), receive the goods. For orders containing multiple items delivered separately, the period starts from receipt of the last item.
How to exercise your right of withdrawal: To exercise your right, you must inform us of your decision by a clear, unambiguous statement — for example by email to info@sisstrevolution.co.uk — before the 14-day period expires. You do not need to use a specific form, but your statement must be sent before the deadline.
Return of goods: You must return the goods to us without undue delay, and no later than 14 days from the day you notify us of your withdrawal. The goods must be returned to: Remix Distribution, 468 Gower Road, Killay, Swansea, SA2 7DZ.
The goods must be in the same condition that you received them — unworn or unused, with tags, and in their original packaging.
Who bears return costs: The direct cost of returning the goods is borne by you (the customer), unless the goods are faulty or not as described. We recommend using a tracked service for items over £50.
Excluded items (withdrawal does not apply to):
- Custom or personalised items made to your specification
- Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
- Perishable goods
- Sale items and gift cards
Refunds: If you withdraw, we will reimburse all payments received from you, including standard outbound delivery costs (but not any supplementary costs if you chose a delivery type other than the standard option we offer). We will process the reimbursement no later than 10 business days after we receive and inspect the returned goods and confirm the refund is approved. The reimbursement will be made using the same payment method you used for the original transaction.
Consequential use limitation: We may withhold reimbursement until we have received the returned goods. If the value of the goods has been diminished as a result of handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, we may deduct an amount reflecting that diminished value.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@sisstrevolution.co.uk.