Help
FAQS
Have you shipped my order yet?
A shipping confirmation will be sent to you via email when your order has left the warehouse. If it's been over a few days since you entered your order and you still haven't received a shipping confirmation, please contact our customer service team at info@sisstrevolution.co.uk. We'd love to help you out!
I'm having trouble with my order and/or shipment, help me!
Most importantly, don't panic, almost everything can be solved. If you're having any issues just contact our customer service team at info@sisstrevolution.co.uk and we'd love to help you.
I never received my order!
We are bummed to hear this! Lets figure out what that happened. Please contact our customer service team at info@sisstrevolution.co.uk, we'd be happy to help you through it.
I received an incorrect or damaged item within my order, what do I do next?
We greatly apologize in advance, lets figure out why that happened. We ask that you please contact our customer service team at info@sisstrevolution.co.uk, to ensure that your refund or warranty replacement is properly processed. Please do not return the product without contacting our customer service team.
Can I get a copy of my invoice?
Most definitely, just contact our customer service team at info@sisstrevolution.co.uk and we'd be happy to resend the order confirmation email.
I think I ordered the wrong stuff, can you help me change my order?
Oh no! If you realize you've ordered the wrong item, contact our customer service team at info@sisstrevolution.co.uk as soon as you so we can try to change your order before it leaves our warehouse.
When will my order be shipped?
Orders will be processed and shipped within one to two business days, excluding holidays and weekends. A shipping confirmation will be sent to you via email when your order has left the warehouse. Please note that our shipping department is closed on the weekends, on all major holidays and from Christmas though New Year's day. If it's been over 2 business days since you entered your order and you still haven't received a shipping confirmation, please contact our customer service team at info@sisstrevolution.co.uk and we'd be happy to check the status of your order.
*PLEASE NOTE - orders may be delayed an extra 1-2 business days due to the pandemic. Thank you for your patience!
What forms of payment do you accept?
We accept all major credit cards (American Express, MasterCard, and Visa)! and paypal - in fact there are not many ways you cant pay! Still have questions? Send us an email at info@sisstrevolution.co.uk .
I ordered the wrong size and it doesn't fit! What should I do?
If you purchased the product from a retailer, please contact the retailer directly. If you purchased the product from our sisstrevolution.co.uk, please follow these instructions: We do not accept returns on items that have been worn/used/damaged/stained. If the product hasn't been used, you can return it to us within 30 days of your purchase. You can follow the instructions below in our return policy. We can offer exchanges or full refunds. Please allow 7-14 days from when we receive the returned product for the money to be refunded.
Is there a warranty on this stuff?
Sure, all our stuff is covered under our basic warranty policy which you can find a little farther below if you scroll down. If you have warranty issues with our wetsuits, please find the section below titled Wetsuit Warranty & Repairs.
Do you offer international shipping?
This site is aimed at servicing the UK market. Please visit our EU or US online store for more information on European and international shipping -> SISSTREVOLUTION USA
SHIPPING INFO
Sisstr offers standard uk Shipping via Royal mail (3-5 business days) for free ! Orders will be processed within 1-2 business days, excluding holidays and weekends.
Currently we offer shipping to: United kingdom, Ireland, channel islands.
Orders will be processed and shipped within one to two business days, excluding holidays and weekends. Shipping days are based on business days. Please keep this in mind when submitting your order.
RETURN POLICY
If you purchased the product from an authorized Sisstr dealer location/website, please contact the retailer directly. If you purchased the product from Sisstrevolution.co.uk, please follow these instructions:
We do not accept returns on items that have been worn/used/damaged/stained. If the product hasn't been used, you can return it to us within 30 days of your purchase date. We offer exchanges or full refunds. Please allow 7-14 days from when we receive the returned product for the money to be refunded.
To return a purchase, please follow the following instructions:
- Send the item back to - sisstrevolution uk, 468 Gower road, Killay, Swansea, SA2 7DZ
- Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition, with original packing materials.
- Please include a note explaining reason for return - and the original order number please.
Sisstr does not accept returns or exchanges on wetsuits that have been worn in the water. We ask that you please make sure the suit fits 100% correctly BEFORE getting into the water. Sisstr reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for cost of return shipment if the return is refused. All sales are final on Sisstr stickers, prints, surfboards, and books.
APPAREL & ACCESSORIES WARRANTY
WARRANTY
If you purchased the product from an authorized Sisstr dealer location/website, please contact the retailer directly for warranty information.
If you purchased the product from sisstrevolution.com, Sisstr covers any apparent malfunctions or defects in material or workmanship under European regulations. Apparel and accessories are only covered when purchased from an authorized dealer. The apparel warranty covers defects in materials and workmanship but does not cover damage caused by normal wear and tear, accidents, improper care, or negligence. If a product is qualified under our warranty, Sisstr will repair or replace the product with an existing comparable style. If you have warranty issues with our wetsuits, please find the section below titled Wetsuit Warranty & Repairs.
HOW DO WE DECIDE IF IT’S COVERED UNDER WARRANTY?
Someone from Sisstr will determine whether your product qualifies under our warranty.
HOW TO PROCESS YOUR WARRANTY
-
Contact customer service by e-mail at info@sisstrevolution.co.uk
-
Please include the following in your e-mail:
• Photos of the defected item
• Your Web Order ID
• Description of your warranty
• Your address
• Your phone number - After contacting the warranty department, ship your warranty promptly
HOW TO SHIP YOUR WARRANTY
- Include a copy of the original packing slip
- Ship your product to:
SISSTREVOLUTION uk
Warranty Department, 468 gower road, killay, swansea, SA2 7DZ
WHO PAYS FOR SHIPPING?
You pay to send your warranty to us; we pay to send it back. Awesome.
WETSUIT WARRANTY & REPAIRS
WARRANTY REPAIRS
If you purchased the product from an authorized Sisstrevolution dealer location/website, please contact the retailer directly. Sisstr offers a 1 year from purchase date manufacturer wetsuit warranty on all neoprene and seams. Warranty repairs cover any apparent malfunctions under normal use like a zipper that’s busted or a seam that’s torn. Warranty repairs are free of charge.
NON-WARRANTY REPAIRS
Non-Warranty repairs cover damage caused by normal wear and tear that is not caused by a malfunction. Examples include: a blown-out panel, a fin cut, worn material, extended or excessive exposure to sunlight, improper handling or storage, or failure to follow care instructions provided. We charge for non-warranty repairs. Our wetsuit experts at Sisstr will contact you if there will be a charge and/or discuss repair options and pricing.
HOW DO WE DECIDE IF IT’S A WARRANTY OR NON-WARRANTY REPAIR?
Someone from Sisstr will determine whether your wetsuit repair qualifies under our warranty or if there will be a charge and/or discuss repair options and pricing.
HOW TO PROCESS YOUR WARRANTY
- Contact customer service by e-mail at info@sisstrevolution.co.uk.
- Please include the following in your e-mail:
• Photos of the defected wetsuit
• Your Web Order ID #
• Description of your warranty
• Your address
• Your phone number - After contacting the warranty department, ship your warranty promptly
WHAT SHOULD I DO FIRST?
If you purchased the wetsuit from Sisstrevolution.co.uk, please fill out the Sisstr Wetsuit Repair Form. Please write as clearly as possible, provide as much detailed information as you can and give us a detailed description of the repair needed. Also, mark the area in need of repair on one of the wetsuit drawings on the repair form.
HOW TO SHIP YOUR WETSUIT
- Please make sure your wetsuit is washed thoroughly, dirt/sand free, and completely dry. Unfortunately, we can’t repair suits that are sandy, dirty or wet since they may damage our machines.
- Make sure the box you use to ship the wetsuit in is large enough to prevent from too much creasing.
- Place the Sisstr Wetsuit Repair Form (completely filled out) in the box with your wetsuit along with a copy of your original packing slip. Ship your suit to:
SISSTREVOLUTION – WETSUIT REPAIR
bodyline wetsuits
newquay
cornwall
WHEN WILL I GET MY WETSUIT BACK?
Turnaround time is approximately 10-14 business days from the time your suit is received (excluding shipping).
WHO PAYS FOR SHIPPING?
You pay to send your wetsuit to us; we pay to send it back.
SIZING
Please use these size charts to help determine your size for clothing and swimwear. Please use the charts as a general guide to compare the various size scales. If you have a specific sizing question, are in-between sizes or would like more information, please e-mail info@sisstrevolution.co.uk. Sizes listed are U.S., unless otherwise noted.
CLOTHING
| Size | Bust | Waist | Hip |
|---|---|---|---|
| XS | 32" - 33" | 24" - 25" | 34" - 35" |
| S | 34" - 35" | 26" - 27" | 36" - 37" |
| M | 36" - 37" | 28" - 29" | 38" - 39" |
| L | 38" - 39" | 30" - 31" | 40" - 41" |
DENIM
| Size | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 |
|---|---|---|---|---|---|---|---|---|
| Waist | 24.5" | 25.5" | 26.5" | 27.5" | 28.5" | 29.5" | 30.5" | 31.5" |
| Hip | 34.5" | 35.5" | 36.5" | 37.5" | 38.5" | 39.5" | 40.5" | 41.5" |
INTERNATIONAL SIZES
| Size | Denim | US/CAN | UK | AUS | EU | IT | JP |
|---|---|---|---|---|---|---|---|
| XS | 24, 25, 26 | 0 - 2 | 6 | 6 | 34 | 38 | 5 - 7 |
| S | 27, 28 | 4 - 6 | 8 | 8 | 36 | 40 | 7 - 9 |
| M | 29, 30 | 8 - 10 | 10 | 10 | 38 | 42 | 11 - 13 |
| L | 31 | 12 | 12 | 12 | 40 | 44 | 15 - 17 |
WOMEN'S WETSUIT SIZES
| Size | Height | Height (cm) | Weight (lb) | Weight (kg) | Chest (in) | Chest (cm) | Waist (in) | Waist (cm) |
|---|---|---|---|---|---|---|---|---|
| 2 | 4'11"-5'2" | 150-157 | 95-105 | 43-47.6 | 28"-30" | 71-76 | 22"-24" | 56-61 |
| 4 | 5'0"-5'3" | 152-162 | 105-115 | 47.6-52 | 30"-32" | 76-81 | 23"-25" | 58-63 |
| 6 | 5'2"-5'5" | 157-165 | 115-125 | 52-56.7 | 31"-33" | 78-83 | 24"-26" | 61-66 |
| 8 | 5'4"-5'6" | 162-168 | 125-135 | 56.7-61 | 32"-34" | 81-86 | 25"-27" | 63-68 |
| 10 | 5'5"-5'7" | 165-170 | 135-145 | 61-65.7 | 34"-36" | 83-91 | 26"-28" | 66-71 |
| 12 | 5'7"-5'9" | 170-175 | 145-155 | 65.7-70 | 36"-38" | 86-96 | 28"-30" | 71-76 |
| 14 | 5'9"-5'11" | 175-180 | 145-165 | 70-75 | 38"-40" | 94-101 | 29"-31" | 74-79 |
YOUTH WETSUIT SIZES
| Size | Height | Height (cm) | Weight (lb) | Weight (kg) | Chest (in) | Chest (cm) | Waist (in) | Waist (cm) |
|---|---|---|---|---|---|---|---|---|
| 4 | 3'10"-4'1" | 117-125 | 35-50 | 16-23 | 22"-24" | 56-60 | 19"-21" | 48-53 |
| 6 | 4'1"-4'4" | 125-132 | 45-60 | 20-27 | 24"-26" | 60-65 | 21"-23" | 52-57 |
| 8 | 4'4"-4'7" | 132-140 | 55-70 | 25-32 | 26"-28" | 65-70 | 23"-25" | 27-62 |
| 10 | 4'7"-4'10" | 140-147 | 70-85 | 32-39 | 28"-30" | 70-75 | 25"-27" | 62-67 |
| 12 | 4'10"-5'1" | 147-155 | 85-100 | 39-45 | 30"-32" | 75-80 | 26"-28" | 66-71 |
| 14 | 5'1"-5'4" | 155-163 | 100-115 | 45-52 | 32"-34" | 80-85 | 28"-30" | 70-75 |
| 16 | 5'4"-5'8" | 163-173 | 115-135 | 52-61 | 34"-36" | 85-90 | 29"-31" | 74-79 |
MEASUREMENT TIPS
BUST
Measure around your chest at the fullest point of your bra cup. Make sure to go under your arms, not around them.
NATURAL WAIST
Measure around the smallest part of your waistline with one finger between your body and the measuring tape.
HIPS
Stand with your heels together, keeping tape straight and parallel to the floor. Measure around the fullest part of your hips.
DRESS LENGTH
Stand with your heels together, keeping tape straight and perpendicular to the floor. Measure from the high point of your shoulders down the length of your back.
INSEAM
Find a pair of pants that fit you well and measure from the crotch seam to the opening at the bottom of the pant leg. Round the number to the nearest 1/2" to get your inseam length.
CONTACT
Sisstrevolution uk
Email: info@sisstrevolution.co.uk
Office Hours
Monday - Friday 9am - 6pm CET
Closed Saturday, Sunday and all major holidays.
Closed between Christmas and New Years.