Help - Sisstrevolution
Frequently asked questions
Find quick answers about SISSTR Revolution UK orders, delivery, returns, sizing and warranties. For full details, see the policies and size guides below.
How can I track my order?
Use the “Track My Delivery” link in the website footer. We’ll also email you a shipping confirmation once your order has been dispatched.
When will my order be dispatched?
Orders are normally processed within 1–2 working days, excluding weekends and public holidays. If you have not received a dispatch confirmation after two working days, contact info@sisstrevolution.co.uk.
How much does delivery cost?
Standard UK delivery is £3.95 (2–4 working days) and express delivery is £6.95 (1–2 working days). Standard UK delivery is free on orders over £100. These are delivery estimates shown on our shipping information page; processing time may be additional.
Where do you deliver?
We deliver within the UK and to Ireland. Standard delivery to Ireland is £6.95, with an estimated delivery time of 2–11 working days. For other destinations, please contact info@sisstrevolution.co.uk before ordering.
What if my order has not arrived?
First check the “Track My Delivery” link in the website footer. If tracking does not resolve the issue, email info@sisstrevolution.co.uk with your order number and we’ll investigate.
Can I change my order after placing it?
Email info@sisstrevolution.co.uk as soon as possible with your order number and the change you need. We’ll try to help before dispatch, but cannot guarantee changes once your order has been shipped.
What should I do if my order arrives damaged or incorrect?
Contact info@sisstrevolution.co.uk with your order number and details of the problem. You can also request a return through your customer account. Please follow the instructions provided before posting an item back.
How do I return an item?
Log into your customer account and request a return from the relevant order. If you do not have an account, see the returns instructions further down this page. Unused items may be returned within 30 days of purchase, subject to the returns policy.
Can I return a wetsuit after trying it in the water?
Our change-of-mind returns policy does not accept wetsuits that have been worn in the water. Check the fit carefully before entering the water. If you believe an item is faulty, please contact us so we can review it separately.
How long does a refund take?
Our returns policy asks customers to allow 7–14 days after we receive a returned product for the refund to be processed.
Where can I find the SISSTR Revolution size guide?
See our size chart for clothing, denim and wetsuit measurements. If you are between sizes or need help choosing, email info@sisstrevolution.co.uk before ordering.
How do I make a wetsuit warranty enquiry?
Email info@sisstrevolution.co.uk with your order number, a description of the issue and clear photographs. Our team will review your enquiry and advise on repair or warranty next steps.
Can I get a copy of my invoice or order details?
Sign in to your customer account to view your order details, or email info@sisstrevolution.co.uk and we can help with your order confirmation.
How can I contact customer service?
Email info@sisstrevolution.co.uk. Our team is closed at weekends and on public holidays.
Shipping information
We ship orders within the UK and to Ireland using tracked Royal Mail services. Orders are normally processed within 1–2 working days, excluding weekends and public holidays. Delivery estimates are in addition to processing time.
| Destination | Service | Estimated delivery | Charge |
|---|---|---|---|
| UK | Standard | 2–4 working days | £3.95 (free on UK orders over £100) |
| UK | Express | 1–2 working days | £6.95 |
| Ireland | Standard international | 2–11 working days | £6.95 |
After dispatch, use the “Track My Delivery” link in the website footer to follow your parcel. You can also refer to our shipping information page.
Returns and refunds
If you purchased from another retailer, contact that retailer directly. If you ordered from SISSTR Revolution UK, sign in to your customer account, open the relevant order and request a return. If you do not have an account, please follow the instructions below.
Our standard change-of-mind returns policy allows unused items to be returned within 30 days of purchase, provided they are in their original condition. We offer exchanges or refunds under this policy. Please allow 7–14 days after we receive the returned item for your refund to be processed.
- Package the unused item securely, ideally with its original packaging.
- Include your order number and a note explaining the reason for return.
- Send the parcel to SISSTREVOLUTION UK, 468 Gower Road, Killay, Swansea, SA2 7DZ, unless your return request provides different instructions.
For change-of-mind returns, wetsuits that have been worn in the water are not accepted. Check the fit before entering the water. Items showing signs of use, damage, staining, alterations or misuse may not qualify for a standard change-of-mind return. Our existing policy also excludes change-of-mind returns for stickers, prints, surfboards and books.
If your item is faulty, damaged or incorrect, contact info@sisstrevolution.co.uk so we can help with your statutory rights and the appropriate remedy. The exclusions above do not affect your statutory rights.
Product warranties
For items purchased from another retailer, contact that retailer in the first instance. For orders placed on SISSTREVOLUTION UK, email info@sisstrevolution.co.uk with your order number, photographs and a description of the issue.
Warranty enquiries are assessed according to the nature of the fault and the applicable product warranty and consumer rights. Damage from normal wear and tear, accidents or improper care may not be covered by a manufacturer's warranty. We will explain the next steps after reviewing your enquiry.
Wetsuit warranty and repairs
The published SISSTR wetsuit manufacturer warranty is one year from purchase for manufacturing defects affecting neoprene and seams. If you think your wetsuit has a manufacturing fault, email info@sisstrevolution.co.uk with your order number, photographs and a description of the problem.
Damage caused by wear and tear, fin cuts, excessive sunlight exposure, improper storage or handling may require a chargeable repair. Please wait for instructions before posting a wetsuit for assessment or repair; do not use older third-party repair addresses or forms. Your statutory rights are not limited by the manufacturer's warranty period.
Sizing guides
Use our SISSTR Revolution size guide for clothing, denim, swimwear and wetsuit measurements. If you're between sizes or would like help choosing a wetsuit, email info@sisstrevolution.co.uk before ordering.
Need more help?
Email info@sisstrevolution.co.uk or visit our contact page. Customer service is closed at weekends and on public holidays.